Privacy Policy
Effective Date: January 1, 2024
1. Introduction
Homeowners First, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our services.
2. Information We Collect
We collect information necessary to service your loan and assist with loss mitigation options:
- Personal Information: Name, address, phone number, email address, and loan account number.
- Financial Information: Income details, expense documentation, and other data required for loan modification reviews.
- Communications: Records of your interactions with us, including chat logs, emails, and phone calls.
3. Use of AI Chatbot
Important Notice Regarding Artificial Intelligence:
Our website utilizes automated chat technology ("AI Chatbot") to assist you. Conversations with the chatbot are recorded and monitored for quality assurance and training purposes.
- No Sensitive Data in Chat: Do NOT submit sensitive personal information such as Social Security Numbers, full bank account numbers, or tax returns through the AI Chatbot. Please use our secure document portals or mail for such sensitive documents.
- Data Processing: Chat inputs may be processed by third-party AI providers solely for the purpose of generating responses. These providers are contractually obligated to protect your data.
4. How We Use Your Information
We use your information exclusively for legitimate business purposes:
- Servicing your mortgage loan.
- Evaluating eligibility for loss mitigation or repayment plans.
- Complying with legal and regulatory requirements.
- Improving our website and customer service.
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement industry-standard physical, technical, and administrative security measures to protect your data. However, no transmission over the internet is completely secure.
6. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Homeowners First, LLC
Walnut Creek, CA