Frequently Asked Questions
Why am I receiving mail from Homeowners First?
If you are receiving mail from Homeowners First, it means that we own your loan and are the entity that payment should be made to. We have acquired your mortgage from your previous lender.
Will I be able to speak to a real human?
Yes. Unlike large servicers where you are just a number, you will speak directly with a dedicated asset manager. Our team is small, focused, and here to listen.
Do you have the authority to modify my loan?
Absolutely. Because we own the loan, we make the final decisions. We do not need to wait for 'investor approval' from a third party. This allows us to be creative and fast in finding a solution.
How long does the review process take?
Once we have your basic financial information, we can often provide a decision within 48 hours. We prioritize speed so you can stop worrying and start resolving.